Air India Exp announces free date change/cancellation for Nepal flights

MUMBAI: Air India Express passengers booked to fly to Nepal up to Sept 17 can freely reschedule their trips to a later date or cancel them for a full refund, said the airline in a press statement issued on Wednesday."In view of the prevailing situation in Nepal, we are offering guests booked to travel to or from Nepal up to 17th September 2025, the support and flexibility to freely reschedule their journeys to any future travel date with a complete waiver of change fees or any fare difference," the airline said. "Alternatively, guests who elect to cancel their bookings for these dates would receive a full refund to their original mode of payment or travel agent," it added.

"This support can be accessed easily through the airline’s AI-powered chat assistant, Tia, by simply typing #NepalTravel. Tia is available on the Air India Express website (www.airindiaexpress.com), WhatsApp, and the mobile app," the airline said. "Our operations to and from Nepal remain unhindered beyond tomorrow. We remain committed to ensuring the safety and convenience of our guests and will continue to monitor the situation closely," said an Air India Express spokespersonMeanwhile, Air India said that its flights to and from Kathmandu on 10 September have been cancelled as the airport continues to remain closed. "We are closely monitoring the situation and will share further updates. At Air India, the safety of our passengers and crew remain top priority," said an Air India spokesperson.