Corporations to take over citizen services previously offered by BBMP; GBA to run online portals

Citizen services, such as trade licenses, birth and death certificates, and building plan approvals, which were previously provided by the Bruhat Bengaluru Mahanagara Palike (BBMP), will now be delivered by the newly formed corporations.

E-services, including BBMP applications such as Gundi Gamana, e-Aasthi, and the online grievance portal, will remain centralised for the time being and will be managed at the new Greater Bengaluru Authority (GBA) head office, said M. Maheshwar Rao, Chief Commissioner, GBA.

“To handle complaints and provide e-services, we will give each corporation hyperlinks to access grievances pertaining to their jurisdiction, while IT-related aspects will continue to be managed centrally,” Mr. Rao explained.

This means citizens can continue registering complaints and raising issues through the same e-service options offered by the BBMP. The grievances will be sorted based on jurisdiction and forwarded to the respective corporations, where officials will be responsible for addressing them. In the future, if any corporation plans to introduce new technology-based systems to handle such issues, those services will be managed at the corporation level.

In-person services

For services that require in-person visits, citizens can continue to approach the same ward and zonal offices as before. However, for certain works that earlier required a visit to the BBMP head office, citizens will still need to visit the headquarters for the next few days, until file transfers are completed. Later they can rely on main corporation offices.

“We are ensuring a smooth transition, keeping public convenience in mind. While there may be minor inconveniences during this process, these will be resolved quickly to minimise disruption,” Mr. Rao assured.

The GBA has also launched an interactive map service to help citizens view ward boundaries and identify their respective corporations. Until the new ward boundaries are finalised, the existing ones will continue to be used for administrative purposes.

The interactive map is available on the BBMP website, and a more user-friendly version will soon be operational on Dishank.

Waste management, potholes

The newly formed corporations have already taken up pothole repairs and are addressing issues related to garbage management. Incidents such as tree falls and broken branches are also being handled at the corporation level.

According to Mr. Rao, existing contracts and agreements related to pruning branches and other safety measures remain active. Contractors engaged under the civic body have continued their work, and gradually, full supervision will be handed over to the corporations.

Earlier, Bengaluru Solid Waste Management Limited (BSWML) supervised waste collection, while zonal offices managed areas with persistent issues. However, in a recent order, the BBMP directed commissioners to take responsibility for waste collection as well. Under the new corporation system, this arrangement will continue, with both BSWML and the commissioners of all five corporations accountable for ensuring proper waste collection and management. Chief engineers of the corporations will monitor black spots.

Mr. Rao reiterated that the transition is progressing smoothly and that public convenience remains the priority. Citizens who are uncertain about the changes can contact the helpline for clarification.