Hack of the day: Have a complaint against any government department? Do this

"The Times of India' brings you 'Hack of the Day'—a new weekday series of quick, practical solutions to everyday hassles. Each hack is designed to save you time, money or stress, using tools and features within your reach—from government websites to everyday apps. In simple terms, it's simple fixes for smarter living."Dealing with government departments can often feel frustrating when complaints go unheard or unresolved. Whether it’s a PSU, bank, railway, telecom provider, or a central ministry, citizens need a reliable way to raise issues and ensure accountability. The Public Grievance Portal (PG Portal) provides exactly that—a single official platform to lodge complaints and track them until resolution.What it solvesThe PG Portal ensures that complaints against central government bodies are addressed in a time-bound and transparent manner. Instead of chasing offices or sending physical applications, citizens can file grievances online, upload supporting documents, and monitor progress. Most departments respond within 30 days, and unresolved cases can be escalated directly through the portal.

What to do (Quick steps)

Response timeline

Most departments respond within 30 days. If your case remains unresolved, you can escalate it directly through the portal, ensuring that your grievance doesn’t get lost in the system.