Hack of the day: How to file a complaint against e-commerce/financial scams

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Shopping online or using digital financial services has made life easier. Having said that, not every experience goes smoothly. Sometimes products don’t arrive, refunds get delayed, sellers go silent, or worse — one may fall victim to fraud.

While almost every online commerce platform offers consumer help for such cases, the issue may remain unresolved sometimes. For such cases, the government’s National Consumer Helpline (NCH) and other official grievance portals are designed to step in and help resolve disputes between consumers and companies. Whether it's an undelivered item, a misleading listing, a faulty product, or a financial service issue, these platforms act as a bridge to get your complaint formally registered and taken seriously.

Here’s a simple step-by-step guide to escalate your issue the right way.

1. Call 1915 or visit the NCH portal

2. Register your grievanceCreate an account (if using the portal) and submit your complaint. Be clear and concise about what went wrong.

3. Provide company and issue detailsEnter the name of the seller or service provider, order ID, transaction details, and a description of the problem.Also read: Hack of the day: RBI UDGAM: How to find unclaimed money in your family4. Upload proofAdd screenshots, invoices, payment receipts, chats, or email conversations — anything that supports your claim.

5. NCH forwards it for resolutionOnce submitted, NCH sends your complaint to the respective company and asks them to respond within a set timeframe.Hack of the Day: WhatsApp Safety in 60 secondsThings to keep in mind

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