ICICI Lombard Moves Disaster Recovery to New AWS Centre in Hyderabad

Mumbai: ICICI Lombard has shifted its disaster recovery (DR) operations from Amazon Web Services’ (AWS) Mumbai region to the Hyderabad region, completing a major upgrade of its business continuity infrastructure.

The fully automated, cloud-native setup—developed in collaboration with AWS—covers all of the insurer’s business-critical applications and ensures rapid failover in the event of a disruption.The transition, aimed at improving service reliability and response time, was carried out with end-to-end automation and real-time validation, involving minimal manual intervention. According to Girish Nayak, chief – technology, health UW and claims at ICICI Lombard, the company successfully executed a full-site DR drill, seamlessly transitioning all business applications to the secondary cloud region.

“This marks a first-of-its-kind initiative in the Indian insurance sector,” he said, adding that the move validated the company's readiness to maintain uninterrupted operations during unforeseen events.The upgraded system uses native AWS services such as Elastic Disaster Recovery (EDR), AWS Step Functions and infrastructure-as-code tools. It supports continuous replication of application and database servers between the primary site in Mumbai and the DR site in Hyderabad, with seamless environment switching enabled via domain-based routing.

Kiran Jagannath, head – FSI and conglomerates, AWS India and South Asia, said the collaboration helps secure ICICI Lombard’s mission-critical workloads while enabling faster recovery, greater reliability and better data protection.