Sam Altman promises more upgrades for ChatGPT users after GPT-5 backlash

Following widespread criticism over the rollout of GPT-5, OpenAI CEO Sam Altman has pledged to introduce more upgrades for

ChatGPT

users, including improved model variety, higher usage limits, and better responsiveness. The backlash stemmed from paying

subscribers

feeling shortchanged after the

GPT-5

update, with some canceling their Plus plans over perceived downgrades in capability and tone.

Altman

acknowledged these concerns in a recent post, assuring users that OpenAI is working on adjustments that will deliver greater value, enhance reliability, and provide a smoother experience for both free-tier and Plus-tier customers.

Sam Altman addresses GPT-5 criticism

Altman’s remarks come after weeks of online debate, where users claimed GPT-5 was overly cautious, less creative, and more restrictive compared to earlier versions. Many Plus subscribers argued that the upgrade did not justify the monthly fee, especially with tighter compute limits. Altman said the company will boost capacity, add flexibility in model choice, and refine GPT-5’s conversational style to make it “warmer” and more engaging.OpenAI plans to roll out expanded message limits for Plus and Enterprise customers, aiming to exceed pre-GPT-5 usage allowances. Additionally, future updates will include access to multiple model options — allowing users to switch between GPT-5 and earlier models to suit different tasks. Altman emphasized that the changes will be implemented gradually but will focus on maximizing value for subscribers who rely on ChatGPT for work, research, and creative projects.

Better access for free-tier users

In a notable shift, Altman also promised improvements for

free-tier users

, including more generous daily limits and occasional access to GPT-5. This move aims to make ChatGPT’s advanced capabilities more widely available, fostering goodwill among casual users and attracting potential future subscribers.Altman concluded his remarks by stating that the company’s long-term goal is to make ChatGPT “better than it has ever been” for all users. While acknowledging the challenges of scaling powerful AI systems, he reiterated OpenAI’s commitment to transparency, adaptability, and continuous improvement in response to community feedback.