South Western Railway launches ‘MUTS Sahayak’ ticketing scheme at KSR Bengaluru

In a bid to streamline the ticketing process, South Western Railway (SWR) has launched the Mobile Unreserved Ticketing System (MUTS) Sahayak Scheme at the KSR Bengaluru Station. This makes SWR the first railway zone in the country to introduce the initiative.

Under the scheme, trained MUTS Sahayaks will use MUTS handheld devices to issue unreserved tickets to passengers. The move is aimed at easing congestion at ticket counters and providing commuters with a quicker, hassle-free option for purchasing tickets, according to officials.

The KSR Bengaluru is among five NSG-1 category stations identified by the Railway Board for the pilot implementation of the MUTS Sahayak model.

According to officials, the scheme is expected to significantly reduce passenger queues at traditional booking counters and help railway officials manage crowds more efficiently, especially during peak hours.

“The launch of the MUTS Sahayak Scheme marks an important step towards enhancing passenger convenience through the use of technology. By enabling Sahayaks to issue unreserved tickets through handheld MUTS devices, we are providing passengers with an additional ticketing option and reducing the pressure on conventional counters,” said Manjunath Kanamadi, Chief Public Relations Officer, SWR.

Since the introduction of the MUTS from October 30 to November 3, 6,212 tickets were sold, generating a revenue of ₹4,63,110. Meanwhile, in the same period, the Unreserved Ticketing System (UTS) at the KSR Bengaluru City railway station recorded a footfall of 1,46,762 passengers, according to the SWR.

The officials said that the move would help address one of the biggest challenges faced by daily commuters, long queues in front of ticket counters. “With the MUTS Sahayaks now assisting passengers directly, the need for opening additional counters at several stations may also reduce,” Mr. Kanamadi added.