VinFast, Global Assure partner for after-sales EV support: Repairs, mobile charging & more

Electric vehicle manufacturer VinFast has partnered with customer service provider Global Assure to enhance its after-sales support across India. The tie-up comes ahead of the brand’s upcoming launch of the VF 7 and VF 6 electric SUVs.As part of the partnership, Global Assure will manage a range of support services for VinFast owners. These include a 24x7 dedicated call center, all-India

roadside assistance

(RSA), mobile charging units, and on-demand

mobile service vans

for basic repairs. All services will be accessible via a toll-free number and email support.The launch is expected to happen before the festive season this year. The company is investing $2 billion to set up a manufacturing plant in Thoothukudi, Tamil Nadu. In the first phase, the plant will be able to produce 50,000 vehicles a year, with plans to ramp it up to 1.5 lakh units later.

VinFast’s India plans go beyond just selling EVs. It aims to create a full EV ecosystem that includes charging stations, service support, and a strong dealership network - even in smaller cities across the country.As part of its debut in India, the company is planning to launch two models, of which the VF7 will hit the showrooms first, followed by the VF6. The VinFast VF7 is a five-seater electric SUV with a sleek crossover-style design and signature V-shaped LED lighting. It will likely be available in two variants: Eco and Plus. The Eco version gets a single motor driving the front wheels, producing 204 hp. The Plus variant comes with dual motors and all-wheel drive, offering a higher output of 354 hp. Both versions use a 75.3kWh battery, with a claimed range of 450km for the Eco and 431km for the Plus.