2,633 pothole complaints received in 2 months, have resolved more than 90% of them, says BMC

Mumbai: The BMC has received 2,633 complaints of potholes on roads across Mumbai since June 10, with a large number of complaints -- 1,576 -- being lodged in the first 12 days of July alone owing to the sustained wet spell.The civic administration has claimed that it had attended to more than 90% of the complaints received, with only around 250 complaints still pending.Additional municipal commissioner Vipin Sharma said the BMC is carrying out pothole repairs on priority and acknowledged that complaints from corporators remained the primary source of information.At the general body meeting held on Friday, which went on till post midnight, Sharma said, “We have received around 2,633 complaints regarding potholes.

Barring around 250 complaints, all the remaining have been attended to. Corporators are the primary source of complaints and every complaint raised by them is acknowledged.” The civic administration maintained that pothole repair contracts are already in place and repair works are being undertaken on priority.Citizens can also track pothole related complaints on the civic website: https://marg.mcgm.gov.in/BMC_C_Pothole_Dashboard/

Mumbai’s total road network spans approximately 2,050km. Of this, around 1,200 km had already been converted into cement concrete (CC) roads before the year 2022. Post-2022, an additional 677 km of roads were taken up for concretisation.The BMC has also claimed that owing to large amount of concretisation works completed already, expenditure on pothole repairs that stood at Rs 202 crore in 2023–24, dropped to Rs 156 crore in 2024–25, a 23% reduction.

In 2025–26, the expenditure further declined to Rs 89 crore, marking a 43% decrease from the previous year. For the current year, the pothole repair tender is around Rs 50 crore for city roads and Rs 60 crore approximately is allocated for the western and eastern highway pothole repairs.

Civic officials said that while this is the budget allocation it is not necessarily all of this amount is actually spent.“The BMC has already directed its ward-level officials to ensure that all pothole-related complaints in the city are resolved within 24 hours. The administration has also directed engineers to make sure that potholes are repaired strictly as per the prescribed technical standards and quality norms, and that damaged road patches are resurfaced without delay. Besides ward-level secondary engineers have also been directed to carry out regular inspections of two-wheelers and proactively identify road damage instead of waiting for complaints.

Each of the 227 beat engineers has been tasked with daily field visits to ensure timely pothole detection and repairs,” said an official.