Air Passenger Complaints In India Nearly Match 2024 Total In Just Six Months

Last Updated:July 29, 2025, 14:29 IST

Ram Mohan Naidu told the Parliament on Monday that the DGCA has received almost as many complaints in just the first half of 2025 as it did in all of 2024.

Airline complaints soar in 2025 (Representative image)

The Indian aviation sector is under close watch as complaints from passengers and technical glitches within the aircraft are rising fast.

Civil Aviation Minister Ram Mohan Naidu told the Parliament on Monday that the DGCA has received almost as many complaints in just the first half of 2025 as it did in all of 2024.

In a written answer to a question asked by MP Mukul Balkrishna Wasnik, the Minister said that 3,925 passenger complaints were filed with the DGCA from January to June this year.

The number of complaints in all of 2024 was 4,016.

In previous years, there were 5,513 complaints in 2023, 3,783 in 2022, and 4,131 in 2021.

The numbers indicate that the problems faced by passengers have been ongoing for years.

Besides passenger complaints, technical issues in aircraft are also a major concern.

The Minister’s reply in the Parliament noted that as of June 2025, 183 technical defects have been reported, which account for 43% of the 421 glitches found last year.

In the past years, 448 defects were found in 2023, 528 in 2022, and 514 in 2021.

Over the last five years till June 2025, the DGCA has investigated 2,094 serious issues in the aircraft.

Naidu said that all airlines are required to report and investigate any defects found by the pilots or maintenance crews immediately.

“Serious issues must be reported to the DGCA immediately," he said.

“DGCA has comprehensive and structured civil aviation regulations for safe operation of aircraft and its maintenance. These regulations are continuously updated and aligned with the International Civil Aviation Organisation (ICAO)/European Union Aviation Safety Agency (EASA) standards. Post-accident, DGCA enhanced the check and inspection of the critical component of safety assurance in order to identify and rectify immediate systemic issues," the Minister added.

His remarks came after the Air India-171 crash shortly after take-off in Ahmedabad, killing 241 on board.

Ashesh Mallick

Ashesh Mallick is a Sub-Editor with over three years of experience in news writing, video production. He primarily covers national news, politics and global affairs. You can follow him on Twitter: @MallickAshes...Read More

Ashesh Mallick is a Sub-Editor with over three years of experience in news writing, video production. He primarily covers national news, politics and global affairs. You can follow him on Twitter: @MallickAshes...

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