HMWSSB warns users against responding to unauthorised messages

The Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) on Friday advised all its users not to click or respond to unauthorised messages about water connections, pending payments and alerts.

The Board said it found users receiving messages from unidentified mobile numbers claiming to be official sender and advising them to pay dues by 9.30 p.m., failing which their water connections will be cut. Such messages further direct recipients to contact another number for assistance. Upon contacting, the users are sent an APK file via WhatsApp.

“These are unauthorized and misleading messages. No such messages are being sent by HMWS&SB. All official communication from HMWS&SB are issued through authorised channels only. For any clarification or service-related queries, citizens are requested to contact the official HMWSSB helpline 155313,” it clarified.

Published - May 30, 2025 10:11 pm IST