Man Bought A Rs 1.41 Lakh AC, It Didn't Cool. Court Ordered A Refund, 25K Compensation

Last Updated:June 12, 2026, 18:43 IST

Delhi consumer court orders AC maker and seller to refund 1.14 lakh and pay Rs 25000 compensation after a premium unit repeatedly failed to cool despite multiple repairs.

A consumer court in Delhi has directed an air-conditioner manufacturer and seller to refund the full cost of a premium AC unit worth ₹1.14 lakh after it failed to cool a customer’s room despite repeated repair attempts.

The District Consumer Disputes Redressal Commission ruled in favour of the complainant, holding that the company had failed to provide a product that performed its basic function and was therefore guilty of deficiency in service.

AC Failed to Cool Despite Multiple Complaints

According to the complaint, the consumer purchased a high-end air conditioner for ₹1.14 lakh expecting efficient cooling performance. However, soon after installation, the AC allegedly failed to cool the room adequately.

The customer repeatedly approached the company and service personnel, who carried out several inspections and repair attempts. Despite these efforts, the cooling issue remained unresolved.

Frustrated by the continued malfunctioning of the appliance, the consumer approached the district consumer commission seeking a refund and compensation.

Court Finds Deficiency in Service

After examining the evidence and hearing both sides, the commission observed that an air-conditioner is purchased primarily for cooling and that the product had failed to fulfil its fundamental purpose.

The court noted that despite multiple service visits, the manufacturer and seller were unable to rectify the defect or provide a satisfactory solution to the consumer.

Holding the company responsible for deficiency in service and unfair treatment of the customer, the commission ruled in favour of the complainant.

Refund and Compensation Ordered

The consumer court directed the company to refund the entire purchase amount of ₹1.14 lakh to the customer.

In addition, the commission ordered payment of ₹25,000 as compensation for the mental agony, inconvenience and harassment suffered by the consumer due to the defective product.

The company was also directed to comply with the order within the stipulated period prescribed by the commission.

Consumer Rights Reaffirmed

The ruling reinforces the principle that consumers are entitled to products that perform as advertised and that manufacturers can be held accountable when defects remain unresolved despite repeated complaints.

Consumer rights advocates say the order highlights the importance of seeking legal remedies when companies fail to address genuine grievances related to defective goods and services.

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