Motorola launches next-generation after-sales support in India

Motorola has announced the rollout of its Next-Generation After-Sales Support Ecosystem, reinforcing its customer-first philosophy with a nationwide initiative designed to deliver accessible, reliable, and proactive service.

At the heart of the program is a Nationwide Monthly Service Camp, beginning February 28, 2026, at Motorola’s authorised service centres and collection points. Customers will benefit from zero labour charges, free software updates, complimentary device cleaning and sanitisation, basic health check-ups, and discounts of 10% on accessories and spare parts.Motorola is also introducing a free pick-up and drop service for its premium Signature, Edge, and Razr series devices, allowing customers to raise service requests online and have devices collected, repaired, and returned without hassle.

The ecosystem integrates AI-powered digital tools such as the Device Help app, Software Fix tool, Intelligent Voice Assistance (IVA), and Motorola’s chatbot Moli, offering 24×7 multilingual support across WhatsApp, web, and devices. The company plans to expand its service footprint to over 1,200 touchpoints by FY27, doubling its current network.“With the launch of our Nationwide Monthly Service Camp and Free Doorstep Care Service, we are creating a comprehensive, proactive, and accessible after-sales support ecosystem,” said T. M. Narasimhan, Managing Director, Motorola India. “By combining AI-powered service tools, a rapidly expanding physical network, and meaningful customer engagement initiatives, we aim to deliver a seamless ownership experience while strengthening long-term customer trust.

”Motorola’s move comes amid strong momentum in India, with the brand recording 52.4% year-on-year growth and an 8.3% market share in Q3 FY25, according to IDC.