Railways Fines IRCTC Rs 10 Lakh Over This Complaint On Vande Bharat Food, Caterer To Pay Rs 50 Lakh Fine | Video

Last Updated:March 26, 2026, 08:23 IST

The trouble began when a passenger shared a video from Vande Bharat claiming that insects were found in a cup of Amul dahi served on the train.

A premium train journey turned into a shocking moment for passengers on the Vande Bharat Express from Patna to Tatanagar, and it has led to strict action by the Ministry of Railways. The trouble began when a passenger shared a video claiming that insects were found in a cup of Amul dahi served on the train. The video quickly spread, raising serious concerns about food safety on one of India’s premium trains.

More passengers in the train had similar complaints, saying they also noticed insects in their meals. Taking the matter seriously, the Railways acted fast, and the company responsible for providing food on the train has lost its contract. Along with this, a heavy fine of Rs 50 Lakh has been imposed on the caterer. The Indian Railway Catering and Tourism Corporation (IRCTC) has also been fined Rs 10 Lakh.

Railways Cancels Caterer Contract, Imposes Heavy Fine

In the video, shared on X, the passenger is seen showing a cup of Amul dahi where insects were clearly moving inside. He then shows another cup with the same problem. He says the second cup belonged to another passenger, who had already eaten half of it without noticing anything wrong at first. The passenger also claims that he tried to report the issue to the train staff. He asked for the manager to take action, but says no one came forward to address the complaint.

Soon after the video circulated online, the Ministry of Railways replied, “The complaint regarding food quality raised by a passenger in train number 21896 (Patna – Tatanagar Vande Bharat Express) on 15 March 2026 has been taken seriously. Action taken, IRCTC has been penalised Rs 10 lakh, the service provider has been penalised with Rs 50 lakh and ordered to terminate the contract. Passenger safety and quality remain our top priority."

Railways Says Safety And Quality Are Top Priority

As per ANI, an Indian Railways spokesperson said that the safety of passengers and the quality of service remain their top focus. The official made it clear that the Railways does not take such issues lightly. They added that strict rules are there to maintain proper standards, especially on premium trains like the Vande Bharat Express, where passengers expect better service and hygiene.

News auto Railways Fines IRCTC Rs 10 Lakh Over This Complaint On Vande Bharat Food, Caterer To Pay Rs 50 Lakh Fine | Video

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