Railways rationalises fares, enhances medical facilities to improve passenger services: Ashwini Vaishnaw

The Indian Railways is moving towards a more efficient, safe, and socially inclusive system, Union Minister for Railways, IT, and Information & Broadcasting Ashwini Vaishnaw said in the Lok Sabha, in response to questions raised by Eluru MP P. Mahesh Kumar, on Wednesday.

Highlighting recent fare adjustments, the Minister explained that, after a five-year gap, the Railways has implemented minimal rationalisation of ticket charges from July 1, 2025. The average increase across sleeper, 3AC, 2AC, and general classes ranges between 0.5 to 2 paisa per kilometre. No fare hike was made for journeys under 500 km in the general class, and suburban fares and Monthly Season Tickets (MST) remain unchanged.

The Minister noted that Indian Railways continues to offer significant subsidies—Rs.60,466 crore in FY 2023–24, amounting to nearly 45% of total passenger service costs. Concessions remain for persons with disabilities, patients, and students. 

The additional revenue generated is being directed towards service improvement, including safety, punctuality, and station redevelopment under the Amrit Bharat Station Scheme. Services like Vande Bharat, Amrit Bharat, and Namo Bharat trains, along with digital platforms such as Rail Madad and UTS Mobile App, are being expanded for better commuter access.

Responding to a separate question from the same MP regarding emergency medical services, the Minister informed that medical boxes equipped with life-saving equipment and oxygen are now available at stations and onboard trains, following Supreme Court directives and AIIMS recommendations.

Frontline railway staff, including ticket examiners and station masters, are receiving regular first-aid training, and emergency contact details of nearby medical facilities are displayed at stations. Ambulance services are being coordinated with state governments and private providers to ensure prompt medical response. These efforts, the Minister said, reaffirm Indian Railways’ commitment to passenger welfare and safety.