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New Delhi: Razorpay has started rolling out its latest AI platform, which aims at reshaping how businesses build and manage payment infrastructure, by unveiling the world’s first Agent Studio built on Anthropic’s Claude Agent Software Development Kit at its FTX 2026 event.
Razorpay has also introduced an agentic experience layer designed to simplify onboarding, payment integration, and operational management for online merchants.
The firm unveils an AI product suite at the FTX 2026 event, including an AI-native Agent Studio designed to help businesses manage online payment operations. It is basically built on the Claude Agent SDK from Anthropic.
The platform also functions as the marketplace of AI agents that merchants can deploy to automate tasks such as recovering abandoned carts, responding to payment disputes, managing failed subscriptions, and forecasting cash flows. The tools are aimed at reducing the manual work involved in running digital commerce operations.
AI agents can now automatically intervene when customers abandon a purchase using the context of the transaction to initiate a voice or message conversation and encourage completion of the payment. The agents can also connect with platforms such as Spotify, Shiprocket, and WhatsApp to access the transaction and customer data across systems.
Razorpay stated that businesses can also create custom agents by using the no-code tool that enables them to define tasks in plain language, allowing automated actions such as payment follow-ups, dispute responses, and cash-flow management.
Agentic Experience Platform, an AI layer that is built with Anthropic’s Claude technology, enabling businesses to manage payment operations through natural-language commands instead of traditional dashboards and forms. This platform also includes tools for faster onboarding, automated reconciliation, and simplified payment integrations.
Razorpay been stated that the businesses can complete those onboarding by submitting basic details such as PAN and website information, reconcile settlements by uploading financial records, and integrate payment systems through AI coding or no-code environments, by reducing the processes that once took hours to minutes.
It also pushes into AI-driven payments, by building on earlier demonstrations of agentic payments developed with National Payments Corporation of India and OpenAI, and later it was expanded through collaboration with Anthropic.
It is now integrating these capabilities into in-application commerce with partners including Zomato, Swiggy, and PVR Inox. It is enabling users to discover products, make decisions, and complete payments through a single conversational interface instead of traditional checkout flows.
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