Rogers mobile network outage: Services restored after disruptions across Canada

Rogers Communications experienced a widespread network outage across Canada on June 25, 2025, beginning around 11 a.m. EDT. The disruption affected mobile phone lines, mobile internet, and SIM card services, impacting thousands of customers nationwide.

Over 8,100 issues were reported on third-party monitoring site Downdetector.ca, with many users experiencing SIM card errors and loss of mobile signal. Fido, a Rogers-owned network, also faced outages, with 58% of affected users reporting no mobile signal. Rogers confirmed the issue and advised some customers to restart their devices. By early afternoon, Rogers announced that the network disruption had been resolved, restoring services to most customers.

Rogers’ internet outage resolved

By approximately 2:16 p.m. EDT, Rogers Communications confirmed that the network outage had been resolved. Customers across affected regions began regaining connectivity, with mobile phone lines, internet access, and SIM card functionality returning to normal. The company thanked customers for their patience and encouraged those still experiencing issues to restart their devices or contact support for assistance.

Impact of the Rogers outage

The outage affected a broad range of Rogers wireless services, including voice calls, data connections, and SMS messaging. Customers from provinces such as Ontario, Quebec, Nova Scotia, New Brunswick, and Newfoundland and Labrador reported connectivity problems. Many users saw their phones display “SOS” mode or messages indicating “unregistered SIM” or “SIM not allowed.” The disruption also impacted Fido customers, with a significant portion reporting loss of mobile signal.

The outage caused considerable inconvenience, with some customers unable to make calls or access mobile internet during peak hours.

Rogers quickly acknowledged the network issues and engaged technical teams to identify and fix the problem. The company’s official helpline, RogerHelps on X (formerly Twitter), confirmed the SIM card error was a known issue linked to the outage. Customers were advised to restart their devices as a first step to restore connectivity.

The swift response helped minimize the duration of the disruption.

Previous network outages

This outage follows previous significant disruptions in Rogers’ network history, including a major 2022 outage that affected millions of Canadians and critical services nationwide. Rogers has since taken measures to improve network resilience, but occasional disruptions still pose challenges for users and businesses reliant on uninterrupted connectivity.

The company continues to monitor its infrastructure and work towards minimizing future outages.

Tips for customers experiencing issues

During outages, Rogers recommends customers restart their phones and check for any service alerts on official channels. For persistent problems, contacting Rogers technical support at 1-888-764-3771 can help troubleshoot and log service tickets. Customers are also encouraged to monitor Rogers’ outage page and social media updates for real-time information.