Special Trains, Helpdesks: Railways Steps Up To Help Passengers Amid Indigo Crisis

Last Updated:December 07, 2025, 21:01 IST

Indian Railways set up helpdesk at Patna airport to aid IndiGo flyers, offering 'convenient rail alternatives' for a smooth journey.

IndiGo travel disruptions continued for the sixth day on Sunday. (Image: PTI/File photo)

Travel disruptions caused by large-scale cancellations of flights by the IndiGo airline have prompted the Indian Railways to step in to assist affected passengers.

The Ministry of Railways on Sunday stated that a special helpdesk counter has been launched at Patna airport to facilitate the passengers amid the IndiGo operational chaos and nationwide disruption. It said the helpdesk aims to guide travellers towards convenient rail alternatives.

“Indian Railways has set up a dedicated Railway Helpdesk at Patna Airport, Bihar, to support travellers facing sudden changes in air travel. The team is guiding passengers towards convenient Rail alternatives for a smooth onward journey," the Ministry of Railways tweeted on Sunday.

The ongoing IndiGo operational crisis, now on its sixth day, has seen widespread cancellations across the country. On Sunday, 560 flights were cancelled, though this marked an improvement from 700 cancellations on Saturday and 1,000 on Friday. IndiGo, in a statement on social media, said it aimed to operate over 1,650 flights by the end of the day and had restored 95% connectivity, covering 137 of 138 destinations.

Despite the easing of disruptions, passengers continued to face challenges, including delays, cancellations, and baggage handling issues. Many took to social media to express frustration over the inconvenience.

Further, a similar helpdesk counter has also been set up at Sardar Vallabhbhai Patel International Airport in Ahmedabad to facilitate the passengers hit by travel chaos. Speaking to ANI, an IRCTC official, Shubham Arya said that they are booking tickets for the needy passengers directly from the helpdesk on a direct payment basis. He added that as of now, two special trains are running for Delhi from Ahmedabad.

Indian Railways has announced special trains across different parts of the country to provide convenience to passengers amid ongoing disruptions in air travel.

The Western Railway zone of Indian Railways is also running multiple special trains amid the IndiGo flight cancellations. Railway Public Relation Officer Ajay Solanki said that they are adding extra coaches to the regular trains in order to facilitate the passengers. He requested the passengers to take advantage of these services and reach station earlier to board the train.

The Railways’ intervention aims to provide a reliable alternative for travellers as IndiGo gradually restores operations, helping passengers reach their destinations amid continued uncertainty in the skies.

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