Stranded in the UAE? Know what airlines owe you for delays, cancellations, meals, hotels and more

Amid the ongoing regional tensions and fluctuating situations, numerous tourists have been left stranded in the Gulf due to flight disruptions and cancellations. But while you are stuck in a foreign land, what rights do you possess to exercise? The extent of the facilities and rights you enjoy in the UAE is defined by the General Civil Aviation Authority's Passenger Welfare Programme, the UAE Commercial Transactions Law and the Montreal Convention. Here are some facilities you are entitled to and how you can secure them while your stay in the UAE is extended for an unknown time ahead:

Meals, communications, and hotel stays

Once delays cross a certain time threshold, passengers can claim basic support such as:

This applies even if the delay is not in the airline's control. Passengers must ask for vouchers or assistance at the airport.

Free rebooking or full refund

If your flight gets cancelled you are entitled to two options:

Passengers can also choose to accept vouchers, if preferred.

Ensure quick decisions and use online tools to secure alternatives swiftly.

Compensation depends on the situation

Compensation depends on the cause of the disruptions. If there is an airline-related issue you may be eligible for them. However, if the delay or cancellation was caused by airspace closures, conflict, or security risks then compensation is typically not available. The current situation falls in the second category and thus numerous airlines have offered passengers free cancellations or easy rebookings.

Facilities in case of delays

There are some facilities you can still use, in case of delays or disruption, depending on the situation. Passengers can ask for:

Ensure to keep all receipts in hand and submit claims under the delay or disruption categories.

Under the Montreal Convention

As per the Montreal Convention of 1999, which governs airline liability for international carriage of people, baggage or cargo, you can:

When stuck in a region battling geopolitical tensions, it is important to stay in contact with the airline representatives and keep monitoring official updates on verified channels before making decisions.