TG-RERA launches public grievance cell: Check how it works

Telangana Real Estate Regulatory Authority (TG-RERA) has launched a Public Grievance and Guidance Cell (PGGC) to strengthen grievance redressal mechanisms and improve engagement with stakeholders in the real estate sector across the state. The initiative was rolled out on Thursday through the Administrative Staff College of India, Hyderabad, and is based on national-level deliberations as well as guidance from the Ministry of Housing and Urban Affairs on improving grievance handling systems under the RERA framework.

Streamline grievance redressal: How it works

The new Cell is designed as a citizen-facing platform that will not only facilitate complaint handling but also improve awareness of rights and responsibilities under the Real Estate Regulation and Development Act, 2016. "The PGGC has been launched to strengthen grievance redressal and improve stakeholders' engagement in the real estate sector across the state," said Telangana Real Estate Regulatory Authority (TG-RERA) Chairman N. Satyanarayana in an official press release on Thursday, as quoted by news agency PTI. Officials said the mechanism is expected to reduce friction in dispute resolution while improving compliance awareness among stakeholders, particularly homebuyers and developers.

"The Cell will guide stakeholders on rights, responsibilities, and assist grievance redressal while improving awareness and compliance under RERA," he said. While RERA was introduced to ensure transparency, accountability and efficiency in the sector, authorities acknowledged that issues such as project delays, communication gaps and non-implementation of orders continue to surface. "The Real Estate Regulation and Development Act, 2016, ensures transparency, accountability, efficiency, and safeguards homebuyers, though grievances persist on delays, communication gaps, and non-implementation issues," Satyanarayana said. The PGGC will also function as a feedback channel, capturing recurring concerns and feeding them into policy and regulatory improvements while assisting in reducing formal disputes. "The PGGC serves as a citizen-centric platform providing reliable information, reducing disputes, assisting with complaint filing, and supporting policy formulation through feedback on emerging issues." For homebuyers, the Cell will help simplify RERA provisions, support project verification and due diligence, and improve awareness of key entitlements such as timely possession, refunds and compensation. On the other side, it will also assist promoters, landowners and agents by clarifying compliance requirements, registration processes and disclosure norms. "The Cell supports promoters, landowners, and agents with compliance clarity, registration procedures, and disclosures, and promotes professionalism while assisting institutions in coordination and verification processes," the Chairman added. The PGGC will be managed by a dedicated structure comprising a team leader, desk officers, a communications specialist and support staff to handle grievance flow, outreach and coordination across Telangana.