Where to complain if someone asks for extra money for LPG cylinder or delays delivery

Concerns about LPG cylinder availability in India have increased due to tensions in the Middle East. Some households expressed worries about potential disruptions in the domestic cooking gas supply.

As reported by PIB, domestic consumers have been prioritised, and the distribution system continues to operate normally. Authorities have advised citizens to book cylinders only when necessary and not to attempt hoarding. LPG companies such as Indane, Bharat Gas, and HP Gas have helpline numbers for customers to report any issues with delivery or dealer conduct.

List of complaint numbers for LPG cylinder overcharging or delayed delivery

Instances have been reported where some LPG dealers have delayed deliveries or requested additional payments.

Such practices are in violation of government guidelines. Consumers encountering these issues can lodge complaints directly through official helpline numbers provided by their LPG company.General helpline number: 1800 2333 555, or 1800 266 6696.Indane Gas helpline number: 1800-2333-555You can also register a complaint on the official website: https://access.ex.indianoil.in/oam/server/obrareq.cgi

Bharat Gas helpline number: 1800-22-4344You can also submit the complaint vigilance form (complaint details) through the official website on https://www.bharatpetroleum.in/vc-form

HP Gas helpline number: 1800-2333-555You can also register a complaint online through the official website of Hindustan Petroleum Gas.

These helplines allow consumers to report delayed deliveries, overcharging, or other issues related to LPG distribution. The government encourages all such reports to ensure compliance with official rules and prevent illegal practices.

LPG supply and booking cycle updates announced by the Ministry of Petroleum

The Ministry of Petroleum and Natural Gas has assured the public that the supply of LPG is stable within the country.

In case of any issues regarding supply, the government will first attend to the needs of households instead of commercial users. According to reports, the distribution network for LPG cylinders by major companies is fully functional, which ensures timely delivery for booked cylinders.The government has also pointed out that the booking cycle for LPG cylinders has been updated. In the updated cycle, the number of days between successive bookings has been raised from 21 days to 25 days.

This has been done to help the supply chain run efficiently under changing global circumstances. The domestic production of LPG has been stepped up by 40%. LPG imports to India are mainly from the Middle East, which is considered one of the major LPG-producing areas in the world. The major LPG exporters to India are Saudi Arabia, Qatar, and the UAE.