1 week ago
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ARTICLE AD BOX
- Manju V
- TNN Dec 08, 2025, 19:49 IST IST
A highly concentrated market, with no penalties for failure and no passengers’ rights, leaves flyers with no options & no remedies. Contrast with Europe or US, where disruptions are a costly affair for airlines
Weeklong disruption across
IndiGo
’s network has exposed a structural truth India has ignored for far too long – passengers have no power. Airline industry knows this well. This crisis was the predictable outcome of a system in which airlines face no financial penalty for failure, and a market so concentrated that passengers have no option but to return to the carrier that disrupted their journey.
IndiGo disruption followed a script familiar to airlines across mature markets.
English (US) ·