Bills for tests that never happened, same surgery counted twice

That the healthcare market is one that monetises uncertainty and information bias is well known. But corporate healthcare behemoths in India have gone one better. The grist to their mills is not just the fears of a patient grappling with the information overload supplied by AI-powered search engines, but also the very opacity of private hospitals’ processes.
Bills for tests that have never happened or are not needed, fees for referrals to doctors whose role in the treatment process is ambiguous, or charging the surgery fees of a senior while a junior performs the procedure are all par for the course in India’s corporate hospitals.