‘No Warning, No Reason’: Fintech CTO Claims Anthropic Disabled 60+ Claude Accounts

Last Updated:April 20, 2026, 08:46 IST

In a post on X, the tech entrepreneur slammed the customer service and asked why filling out a Google Form is the only way to appeal the decision.

A chief technology officer has alleged that Anthropic’s chatbot Claude abruptly shut down his firm’s operations without any prior warning or clear explanation, raising fresh concerns over the risks of relying heavily on artificial intelligence systems.

Pato Molina, chief technology officer of Argentina-based fintech firm Belo, claimed that Anthropic shut down more than 60 of its Claude accounts for “no apparent reason", alleging that they didn’t get any prior warning or explanation, and expressed frustration over the action taken by Claude.

In a post on X (formerly Twitter), the tech entrepreneur slammed the customer service and asked why filling out a Google Form is the only way to appeal the decision. “Very bad UX and customer service," he wrote.

He also shared a screenshot of the official communication from Anthropic, which read, “Our automated systems detected a high volume of signals associated with your account which violate our Usage Policy. These signals were, in turn, reviewed by our team to validate our system’s findings. As a result, we have revoked your access to Claude."

He also posted a screenshot of the official communication from Anthropic, which stated, “Our automated systems detected a high volume of signals associated with your account which violate our Usage Policy. These signals were, in turn, reviewed by our team to validate our system’s findings. As a result, we have revoked your access to Claude."

“To appeal our decision, please fill out this form or learn more about the appeals process here," the message sent from Anthropic’s safeguards team added.

However, he later shared an update saying the access had been restored. “Apparently, it was a false positive. And as always: Twitter is a service," he said.

News world ‘No Warning, No Reason’: Fintech CTO Claims Anthropic Disabled 60+ Claude Accounts

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