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A small pizza shop on Long Island has turned everyday customer frustrations into comedy gold, and it’s paying off online. Phil’s Pizzeria in Syosset has gone viral for sharp-tongued video skits that poke fun at annoying customer habits, mixing New York humor with over-the-top dramatizations.One video shows a diner sprayed in the face with water for bad behavior, while another recreates ordering blunders with plenty of colorful language. The clips have already earned more than half a million likes on Instagram.
“This industry needs a reality show”
Owner Laurino told The New York Post that the content draws directly from real-life situations at the North Shore slice shop. “This one woman orders a house salad without lettuce… a guy comes in and asks for grilled chicken with no grill marks,” he said.
Another incident involved “a man [who] grabbed a plate too soon from a server, got a stain on his clothes, and called the next day asking for six to seven dollars to have his pants cleaned, I have no idea where he got that number from.
”Laurino explained that inspiration comes daily: “I started keeping a notepad next to the counter to write things down as they happen — and we get new material each day.” He added that his employees also keep notes of bizarre customer requests and interactions.
“This industry needs a reality show,” he said.
Saucy skits, growing audience
The videos mock all kinds of behavior — from customers leaving garbage on the counter to those ordering pizza “excessively well done.” Laurino scoffed, “It’s not a steak,” adding that pineapple pizza lovers are equally “insufferable.” Other clips parody self-proclaimed food influencers begging for free meals or customers who mishear him when he asks if they “want a fork.”
“It’s gotten to the point I have to say, ‘Would you like a utensil?’” he explained.
Phil’s has now amassed 150,000 Instagram followers. Laurino credits the help of content creator Gregory Heinrich, along with his wife Vincenza and manager Anthony Corrao, who often plays the troublemaking customer, once getting sprayed with water and another time berated as an “animale” for spilling cheese. Despite the viral fame, Laurino insists it’s all an act: “Meanwhile, I feel like I’m just some donkey that owns a pizzeria.
”Social media is loving these skits. One user said, "New generation needs lessons on manners." Another user commented, "And that my friend is how you teach them manners lol."A third pointed out, "See you wouldn’t have that problem with me because the first thing i always say is “How’s it goin man”".