Sewer, streetlight complaints? Noida Authority launches helplines, App for quick action

NOIDA: In a move to improve civic services, Noida Authority issued dedicated toll-free numbers for residents to report drains and sewage problems and faulty streetlights. Citizens are encouraged to mention exact location details while registering complaints to ensure a swift response.RP Singh, General Manager of Noida Authority, said the step is part of a larger effort to streamline the complaint redressal process and make it more accessible for the public. The authority activated a 24/7 toll-free helpline (14420) for resolving sewerage issues. Complaints related to water and sewer can also be registered through a dedicated call centre at 0120-2425025/26/27, located at the main administrative building in Sector 6, Noida.Singh added that residents can also use social media platforms like X (formerly Twitter) to submit complaints via the official Noida handle. “Once the complaint is received, it is verified, and prompt action is taken. The complainant is then notified of the resolution through photo or video updates shared directly on the platform - a step aimed at ensuring transparency and building public trust in the system,” he said.

The usual monsoon arrival date for Delhi-NCR is 27 June. But this year, the monsoon is progressing faster than expected. Noida faces recurring issues of choked drains and waterlogging during the monsoon season, primarily due to poor drainage maintenance and encroachments over natural water channels.Despite repeated assurances from the authority, the desilting of drains is often delayed or done inadequately, allowing silt, plastic waste, and construction debris to block the flow of rainwater.

As a result, even moderate rainfall leads to severe waterlogging on key roads, residential sectors, and underpasses, disrupting traffic and posing health risks.Meanwhile, Noida also issued a toll-free number (18001029574) to report faulty streetlights. “Well-lit roads are essential for public safety. That’s why we are urging residents to actively report non-functional streetlights through multiple platforms,” an official said.In addition to the helpline, the authority launched a mobile app called “Noida Smart Led Light,” available on both Android and iOS platforms. The app provides a user-friendly interface that allows users to lodge complaints, track their status, and even upload relevant images, making the process more interactive and transparent.