'Humiliating Experience': IndiGo Passenger Flags 'Lack Of Basic Amenities', Airline Responds

Last Updated:February 05, 2026, 09:08 IST

The user slammed the IndiGo airline for a “bare-minimum” onboard experience during his six-hour journey.

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A social media post by an individual flying from Bengaluru to Bali has sparked a debate on social media about airline service standards, budget expectations, and passengers’ rights on international routes.

The user slammed the IndiGo airline for a “bare-minimum" onboard experience during his six-hour journey. In his post, he claimed that passengers were offered “nothing else except water" on what he termed a “clumsy" flight.

“For a 6hr flight from Blr to Bali on@IndiGo6E, except water nothing else is offered on a clumsy A320", the user wrote, describing the flight as the “most horrible" one to exist from India.

The user went on to claim that even blinds and blankets were not offered to the passengers during the six-hour journey.

“For eff’s sake,@DGCAIndiashould not allow Indigo to fly international", he said, adding that “it was a humiliating experience both for flyers and countries’ hospitality reputation."

IndiGo Responds

The post quickly garnered attention, prompting the IndiGo airline to respond. Replying to the user’s post, the airline expressed its commitment to offering quality service to passengers.

At the same time, it added that onboard amenities can be pre-booked ahead of the travel.

“As shared, onboard amenities can be conveniently pre-booked ahead of travel, and a curated selection of food and beverage options is also available for purchase during the flight, in line with our service model. This enables us to offer customers flexibility of choice while maintaining operational efficiency across our network. We appreciate your understanding and hope to have the opportunity to welcome you onboard again for a more pleasant experience", it wrote.

Netizens React

Apparently, the user’s post resonated with a large section of netizens, who voiced their concerns about passenger comfort on long-haul international routes.

They argued that while low flight fares seem appealing, certain basic amenities should be compromised. Others echoed concerns about passenger comfort on long-haul international routes, arguing that while low fares are appealing, certain basic amenities should not be optional, especially on flights exceeding five hours.

“100% agree with you. 6 hours flight with only one small water bottle, no food, no blanket, no proper window shade feels really cheap and uncomfortable. IndiGo should at least give a basic snack/meal on such long international routes. DGCA needs to set some minimum standards", wrote one user.

‘Why Such Hue And Cry’?

However, many user simply disagreed with the passenger. “I just don’t get the logic of such a hue and cry. It’s not like IndiGo promises something else and provides something else. It is a low cost carrier. That is how they operate", one user argued.

“You want free food, alcohol and other amenities, book Singapore Airlines for Bali. Or Air India for that matter. You want to pay 100, but want services similar to 150. Doesn’t work that way", a second joined.

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