What Is Navitaire Outage That Disrupted Operations At Delhi, Mumbai Airports?

Last Updated:February 19, 2026, 16:00 IST

Carriers such as IndiGo, Air India Express, Akasa Air and SpiceJet reported delays in check-in and boarding as airport systems faced interruptions.

Airlines operating in India and parts of Europe suffered brief operational disruptions due to a software outage on Thursday.

Operations were hit at several airports, including Delhi’s Indira Gandhi International Airport and Mumbai’s Chhatrapati Shivaji Maharaj International Airport, due to a technical glitch in Navitaire software, a system used by airlines worldwide for bookings and check-ins.

As per sources, check-in systems were impacted from around 6:45 am to 7:28 am. However, systems were restored within about 30 minutes, and no major flight delays were reported.

At airports across the country, check-in and boarding systems experienced intermittent slowdowns during early morning hours. At Delhi airport, congestion was reported as airline staff switched to manual procedures to manage passenger flow.

As per news reports citing officials, all airlines using the affected system, except Air India, were impacted, with multiple brief outages disrupting normal operations. Carriers such as IndiGo, Air India Express, Akasa Air and SpiceJet reported delays in check-in and boarding as airport systems faced interruptions.

Sources said IndiGo restored its systems within about 25 minutes, while Navitaire was fully restored by 8:25 am.

What Is Navitaire?

Navitaire is a leading technology provider for low-cost and hybrid airlines and rail operators, offering a comprehensive Passenger Service System (PSS) as a wholly owned subsidiary of Amadeus IT Group.

The system helps airlines manage bookings, reservations, check-in services, and departure control operations. When such systems go offline, airlines are unable to process passengers efficiently, resulting in temporary slowdowns.

Navitaire’s website lists IndiGo, Air India Express, Akasa Air and SpiceJet among its Indian customers.

Why It Suffered Outage?

A technical issue had affected Navitaire’s platform, which is used by several airlines to manage reservations, check-in services and departure control systems. The outage first affected airlines in the Asia-Pacific region and then impacted some carriers in Europe.

According to the company spokesperson, a maintenance change unexpectedly led to network instability, reported Mint.

“On February 19th, a planned maintenance change unexpectedly led to network instability for Navitaire hosted airlines. Technical teams took immediate action, and the issue was fully resolved after 50 minutes. We apologize for any inconvenience caused to our customers. All services are currently operating normally," the company spokesperson said in an emailed response to the news outlet.

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